Modelled
Market estimates, with their scope and methodology.
06 / SOURCES & METHODOLOGY
A perspective with
its workings attached.
Public evidence, explicit interpretation and transparent scenarios. Research checked on 9 November 2026; figures are a snapshot, not a live market feed.
Surveyed
Reported findings from a defined respondent group.
Interpreted
Candidate perspective, not a third-party endorsement.
Illustrative
Editable assumptions, not actual customer results.
Market estimate / 3 November 2026
Menlo Ventures2026: The State of Enterprise AI ↗
Modelled annualised estimates · nearly 400 US enterprise decision-makers · fieldwork 8–26 September 2026
Survey finding / 26 August 2026
GartnerCustomer service AI spending ↗
199 service and support leaders · April–May 2026 · reported budget growth
Survey finding / 4 November 2026
GartnerAchieving expected AI ROI ↗
275 service and support leaders · July–August 2026 · expected ROI achieved
Vendor documentation / Checked 9 November 2026
GenesysAgentic Orchestration Platform ↗
Manufacturer positioning · not independent evidence of customer results
Vendor documentation / Checked 9 November 2026
GenesysAI Studio ↗
Manufacturer capability description · validate availability and design per customer
Vendor documentation / Checked 9 November 2026
GenesysCloud Experience Units model ↗
Commercial usage units, formerly AI Experience Tokens · customer contract governs rates
Vendor documentation / Checked 9 November 2026
GenesysAI resource consumption billing scenarios ↗
Interaction-based resource metering · highest applicable resource tier
The three supplied research PDFs were independent preparation summaries. Public website claims link to the original publishers. Customer-specific architecture, contracted rates and results require their own validation.